Q – Do you have FIAMMA, Inc. awning dealers in my area?
A – We supply any RV dealership. You may choose any RV dealer close to you. If they are not familiar with FIAMMA products, you may have them contact us and we will supply them with the required information in order to place an order with FIAMMA. If you are in the Orlando area we have a Preferred FIAMMA Dealer, check the dealer page.

Q – Can I purchase awning parts and awnings directly from FIAMMA?
A – You may purchase parts and awnings from any of your local RV dealership. FIAMMA does not sell direct. We do not have a retail shop or showroom; therefore, it is recommended that you contact your local dealer first and they can place your order with FIAMMA. (Dealers – please refer to our Dealers Only link for ordering information). If your local dealer is not equipped, you may place only spare parts order through our online order form.

Q – What information do I need before calling to order awning parts?
A – We have several models of the F45 awnings and need to know which model you have. The model will be on the FIAMMA decal located on the front lead rail of the awning (example: F45 Plus, F45i). We also need to know the length of your awning. With the awning closed, measure the complete length of the awning including the plastic end caps from the outside of one end cap to the outside of the other end cap. You may refer to our Tech Support page to view our spare parts catalog online and then proceed to fill out our online order form.

Q – Do you install or repair awnings at your facility?
A – No, but we have a local dealer Leisure Time Rv in Winter Park that installs and repairs our awnings for us.

Q – What is the difference between the F45i awning and F35 Pro awning?
A – The F45i awning is our top of the line, easy to operate awning. It is operated by turning a crank handle on one end to extend and retract the awning. The F35 Pro awning has a smaller diameter case, is less expensive and weighs less. The operation is manual and requires rolling the fabric in and out by hand.

Q – Do you have a “Privacy Room” that attaches to your awnings?
A – Yes. We have a “Privacy Room” that attaches to our 8’4”, 10’, 11’8” and 13’4” awnings. Also, we can special order a “Privacy Room” for our 14’8” awning. The Privacy Room front panel has a clear vinyl window with screen and curtains. The front door can be positioned on either the right or left side of the room. Both side panels have clear vinyl windows that can be rolled up to allow air to move through the screen.

Q – Is there a floor included with the “Privacy Room”?
A – No. These are readily available at any RV store.

Q – Does your “Privacy Room” attach to A & E’s Horizon awning?
A – Yes. We manufacture the Horizon awning for A & E. All of the parts are identical except for the fabric.

Q – Do your awnings have support legs?
A – Yes. Support legs are included with all of our awnings from the 8’4” and longer. They are attached permanently to the awning and fold up inside of the housing when the awning is closed. Our F45i's (7.2m and smaller) and Eagle awnings are self supporting and do not include support legs.

Q – Do the support legs go straight down to the ground or back to the vehicle?
A – The support legs can be secured to the ground or back to the vehicle by attaching them into the wall mounting bracket kit that is included with the awning.

Q – Do FIAMMA awnings include a center rafter?
A – Not all. All of our awnings from 10 feet and longer include the center rafter. They are optional for the 8’4” awning and are not needed on lengths 7’2” or shorter.

Q – How far can I extend the awning?
A – You can roll the awning out all the way or stop at any distance you prefer. When the awning is fully extended the fabric will sag, just roll it back in about one turn.

Q – Do the spring loaded lateral arms underneath the fabric straighten completely?
A – No. The lateral arms were designed to have a slight bend even when the awning is fully extended. DO NOT TRY TO PUSH ON THE LATERAL ARMS TO ATTEMPT TO STRAIGHTEN THEM WHEN THE AWNING IS FULLY EXTENDED. This will damage the arms and your awning will not close properly.

Q – Do you have tie-down kits to help secure the awning in moderate winds?
A – Yes. We recommend for added security you use a tie-down or similar kit. Stakes are provided to hold the legs down in light winds. Tie-down kits help hold the awning down in moderate winds. We strongly recommend that you close your awning in strong winds or storms. Strong winds can damage your awning and possibly result in damage to your vehicle.

Q – Can I use my awning to protect me from the rain?
A – The awning is meant to shelter you from the sun and moderate rains. Therefore, we recommend closing the awning in case of strong winds, heavy rains or snow. For moderate rain use the center rafter and lower one leg to allow water run off. Water pooling can stretch the fabric causing it not to close properly. Stretched fabric due to water pooling in these conditions is not covered under warranty.

Q – What can be used to clean my fabric?
A – You can use a mild dishwashing detergent. If the fabric has become excessively soiled a mild dishwashing detergent can be applied and the awning rolled back in to allow the dirt to dissolve, usually overnight, and rinsed off the next morning. FIAMMA also offers “BRILL”, a degreasing detergent for awnings.

Q – What maintenance should I perform on my awning?
A – We recommend lubricating all of the moving joints such as the elbows of the lateral arms and the swivel joints at the top of the legs with WD 40 or similar product about every six months.